Privacy Policy

A LEGAL DISCLAIMER

At Bay Area Cabs (“we”, “us”, or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website, mobile booking forms, and transportation services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Your name, email address, phone number, pickup and drop-off addresses, booking date/time, payment or billing information.
Location Information: If you use our services, we may collect real-time or historical location data to facilitate bookings and route planning.
Usage Information: Device information (type, operating system), browser type, IP address, referring/exit pages, date/time stamps, and other means of interaction with the website.
Communication Information: Messages you send to us (via contact forms or email), feedback, reviews, and other correspondence.

2. How We Use Your Information

We use your information for the following purposes:

To process and manage your ride bookings, including dispatching drivers, tracking rides, handling payments, and providing confirmations.
To provide customer support and respond to your inquiries, requests, or complaints.
To communicate with you about promotions, special offers, service updates, or new features (you may opt-out of promotional communications at any time).
To monitor, analyse and improve our services, website usability, customer experience and to protect us against fraud or misuse.
To comply with applicable legal, regulatory or safety requirements.

3. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

With our service providers, drivers or partners who assist in delivering our transportation service (for example dispatch systems, payment processors, and route/driver management systems).
With third-party payment gateways and financial institutions to process transactions securely.
With law enforcement, regulatory authorities or other third parties when required by law or to protect our legal rights, property or the safety of others.
With analytics, hosting and technology providers to support our website and business operations.

4. Data Security

We take reasonable administrative, physical and technical safeguards to protect your personal information from unauthorized access, alteration, disclosure or destruction. However, no method of transmission over the internet or method of electronic storage is 100 % secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies (such as web beacons and analytic tags) to enhance your browsing experience, remember your preferences, and collect usage information. You can choose to disable cookies in your browser – but some features of our site may not function properly as a result.

6. Your Rights

Depending on your location, you have certain rights regarding your personal data, including:

The right to access and receive a copy of the data we hold about you.
The right to rectify inaccurate or incomplete data.
The right to request erasure or restriction of processing of your data (subject to legal limitations).
The right to withdraw your consent where we rely on it as a legal basis for processing.
The right to object to certain types of processing (e.g., marketing communications).

To exercise any of these rights, please contact us using the details below. We may ask you to verify your identity before fulfilling such requests.

7. Third-Party Links

Our site may contain links to external third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to review the privacy policies of any sites you visit.

8. Children’s Privacy

Our services are not directed to individuals under the age of 13 and we do not knowingly collect personal data from children under 13. If you believe we have collected information from a child under 13, please contact us and we will take steps to delete such data.

9. Policy Updates

We may update this Privacy Policy from time to time. We will revise the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after such modifications signifies your acceptance of the modified policy.

10. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your data, please contact us at:

Bay Area Cabs
Head Office: 2865 Homestead Rd, Santa Clara, CA 95051
Phone: (220) 246-0058